Our website allows Members who have registered for online services to access their account, for checking balances, apply for a share withdrawal and to apply for a loan. We also have a self-help Frequently Asked Questions page for both Savings and Loans which may answer your queries. If not, there are a number of ways you can Contact Us.
Apply for a Loan Online
If you are an existing member and want to apply for a secured loan, you can apply online by logging into your account if you are registered on our website. Please remember that in most cases, you will still need to send us supporting information including a recent bank statement and payslip, for us to process your online application.
If you are a new member and want to apply for a loan, you can download our new member loan application pack, or contact us to request the form to be sent to you.
Email, WhatsApp, Facebook Messenger
You can contact us with general queries, and we aim to respond as soon as possible, or the next working day if out of hours. When you send us your message, please remember to give us your membershiip number. Our contact details are
email: [email protected] Facebook: https://www.facebook.com/BAGCreditUnion WhatsApp: 07483433630
Visit Our Collection Points
You can visit us at our office in person during the opening hours below:
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Registered Office: 47 Commercial Street, ABERBARGOED, Mid Glamorgan CF81 9BT |
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Opening Hours for Cash Deposits and Appointments Tuesday and Thursday 10am - 12.30pm Opening Hours All services are available via Telephone, Email, WhatsApp and Facebook Messenger on these days:- Monday, Tuesday, Thursday, Friday 10am - 12.30pm We are closed every Wednesday
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Collection Points Office: 47 Commercial Street, Aberbargoed, at the above opening times The Community Hub Bargoed (next door to Peacocks): Please check their Facebook page for opening times as these may vary.
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By Phone
01443 838605
Our telephone is only answered during opening hours. You can however leave a message.
By Post:
All post should be directed to:
47 Commercial Street, Aberbargoed, Mid Glamorgan CF81 9BT
Making a Complaint
We value feedback from our Members, and if something goes wrong, we want you to tell us about it so we can put things right and continually improve our service to our Members. If you have a complaint you can get in touch with us and we'll investigate the problem.
If you don't feel that we have dealt with your complaint fairly, then you can request the Financial Ombudsman to look into your complaint, provided that you have given us the opportunity to resolve the matter with you directly first. We hope that you will not need to contact the Financial Ombudsman Service, but if you do, their contact details are:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
LONDON E14 9SR
Telephone: 08450 80 18 00
BAG Credit Union Limited, 47 Commercial Street, ABERBARGOED, Mid Glam. CF81 9BY Telephone 01443 838 605
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority ######
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